Helpdesk Engineer Job Description

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A service desk engineer is a front-line computer technician who interacts directly with customers. The person in this job is a technical support employee who helps people troubleshoot computer problems. A technician must have strong communication skills and the ability to solve technical issues. He typically has a degree in computer engineering and understands how to resolve different types of technical problems.

  • On average, the desktop support specialists annual salary is $7,482 lower than what help desk engineers make on average every year.
  • IT help desk software is also used in order to streamline the ticketing process.
  • Support technicians rely on advanced software in order to offer more efficient customer service.
  • As a Service Desk Engineer you are the point of contact for end users and their operational questions, requests and problems regarding ICT services .
  • This means that service desk engineers will need to focus on providing excellent customer service and resolving issues quickly and efficiently.
  • Laptops, 5%Provided installation, configuration, and troubleshooting of various software and web-based applications on laptops and desktops.

At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job. In general, senior infrastructure engineers reach similar levels of education when compared to help desk engineers resumes. Senior infrastructure engineers are 4.0% more likely to earn their Master’s Degree and 0.2% less likely to graduate with a Doctoral Degree. While some skills are shared by these professions, there are some differences to note.

Job Seekers

Followed up on hardware sales to determine defective, broken, or missing parts or software. Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback. Make changes to domain registration DNS for various applications such as google apps. Then choose from 10+ resume templates to create your Help Desk Engineer resume.

help desk engineer position

ECS has an exciting opportunity with the US Mint to provide Tier 2 ServiceDesk support for their IT Operations Support division. What your skills are worth in the job market is constantly changing. Compensation data tools, salary structures, surveys and benchmarks. Responding to queries on the phone, via email, in person, or through remote access.

Average Help Desk Engineer Salary

Helpdesk engineer provides technical support of complex work problems involving computer technology to include workstation & server hardware, networking hardware, networking infrastructure and various operating systems software. Using help desk engineers and information engineers resumes, we found that both professions have similar skills such as «technical support,» «troubleshoot,» and «active directory,» but the other skills required are very different. In general, desk support technicians study at similar levels of education than help desk engineers. They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree. The next role we’re going to look at is the desk support technician profession. In fact, they earn a $11,729 lower salary than help desk engineers per year. On average, desktop support specialists reach similar levels of education than help desk engineers.

What are the skills for service desk engineer?

  • Installing new technologies and teaching end users how to operate them.
  • Providing remote technical support via internet or phone.
  • Backing up and restoring files.
  • Maintaining operating systems by repairing hardware and configuring software.

A service desk engineer typically works multiple shifts during a month. Most companies provide round-the-clock customer support and technical engineers typically manage this support.

How to Become a Service Desk Engineer

Service desk engineers will be needed to provide support for the vendors providing these services. To write an effective helpdesk engineer job description, begin help desk engineer by listing detailed duties, responsibilities and expectations. We have included helpdesk engineer job description templates that you can modify and use.

Within the Service Desk, you are responsible for first- line solutions to problems in the ICT services. Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a two-year degree and additional, equivalent work experience in a help desk setting. All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. Since 2001, we’ve been providing innovative, intelligent, and secure managed IT Services to businesses and non-profit organizations in the Dallas / Fort Worth region and beyond. We thrive on forming true partnerships with our clients while delivering customized, business technology solutions. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Apply for this position

On average, the desktop support specialists annual salary is $7,482 lower than what help desk engineers make on average every year. Once you’ve obtained the level of education you’re comfortable with, you might start applying to companies to become a help desk engineer. We’ve found that most help desk engineer resumes include experience from Booz Allen Hamilton, Endsight, and Alene Candles. Of recent, Booz Allen Hamilton had 5 positions open for help desk engineers. Meanwhile, there are 5 job openings at Endsight and 2 at Alene Candles. Most of the resumes exhibit a bachelor’s degree in Computer Science or information systems.

help desk engineer position

When they eventually reach you, it’s understandable that they’ll be irritated. You must be patient in order to calm them down and win their trust and confidence.